Our Technology

Answer2's advanced technology, including its Computer Telephony Integration (CTI), Automatic Call Distribution (ACD), Dialed Number Identification Service (DNIS), Automatic Number Identification (ANI) and Digital Voice Recording (DVR), enables us customize each customer's telemarketing campaign to maximize effectiveness and efficiencies. 

Answer2 is one hundred percent (100%) digital, from our multiple T-1's and ISDN digital phone lines, to our digital switch through our Windows NT-based server with screen-pops on every station. Our IVR voice logger records every call, and can be sorted by a variety of queries. Answer2 has continuous back up of all client files and archives this data for up to one year. 

Answer2 has invested a lot of time and money into its technology resources; therefore, it would only make sense that we invest in maintaining external alliances and partnerships with off-site and out-of-state data recovery and call center facilities. Regardless of the type of disaster, Answer2 regularly reviews and tests its call center vulnerabilities and communication systems.

In anticipation of Florida’s power crunch and rolling blackouts, Answer2 has acquired an additional 10,000 watt power generator. Collectively, with our tandem system, Answer2 can generate up to 20,000 rated watts of power at the flip of a switch. This capability renders Answer2 virtually independent of any outside resources should the need arise.

2417 NW Pine Ave Ocala, Florida 34475

Phone: 352-402-9300

Toll-Free: 888-ANSWER-2

Fax: 352-401-6623

sales@answer2.com